DEALING with YOUR 1ST NEGATIVE or NEUTRAL FEEDBACK?

Dealing With Your 1st Negative Or Neutral Feedback

OK So You've Received Your First Negative or Neutral Feedback Rating...?
Dealing with Your 1st Negative or Neutral Feedback Received...

So you have received your first negative feedback rating. Now what? You may be feeling any number of things right about now...

You may be feeling:

    Pissed Off!
    Upset!
    Frustrated!
    This was Undeserved & Unjustified

    Buyer/Seller is a 'Newb' Ebayer
    That You've Worked Hard to Keep a 100% Feedback Rating
    Unsure Why this Feedback was Left for You?
These and other feelings are normal, hey you've worked hard on keeping your feedback at 100% and this transaction was no exception to your customer service. Maybe you feel that this feedback was undeserved and unjustified. This may be true, it may be undeserved and the buyer/seller may be new to Ebay, but the fact remains that you do have a negative feedback rating now. Here's what to do aferwords to try and deal with this situation...

Try to take an unemotional route to this situation - Too many times after a spotless record seller (or buyer) has received a negative feedback is an emotional response is given to add to the situation. Try to act in a more professional matter, try not to retaliate. If you have already left a negative for the person, what you can do is try emailing the them, explaining the situation and try to understand why the feedback was left for you. Many times if you talk to the person in a reasonable manner, he or she will agree to mutually withdraw the feedback. Try ebay's Mutual Feedback Withdrawal procedure found here. My ad... ...read the full guide >>>